Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders that are placed using online transaction are shipped the next day of order. Usually shipping is not done on Sundays. Please take care in providing complete address, if orders does not reach due to wrong or incomplete address, we will not be held responsible.
Shipping is free within India for orders above Rs. 500. For International shipping we charge based on weight and country. For International shipping please whatsapp us at 9176641794
Please do not accept if you receive a tampered package, call us and share the info. We will arrange for a new one. We will not be held responsible if you receive a tampered package and later claim the product as damage.
Tracking details are mostly shared via SMS and Email on the same day of shipping or on the next day. Request you to track the order on regular intervals.
This happens when there is huge network traffic. Please call us or whatsapp +91 9176641794, we will assist you accordingly.
About Store
We don’t have a physical shop and ours is online store only. We sell our products only through our website (www.shriyathecottonhouse.com)
We are based out of Erode.
Our warehouse address
43 East Kongalamman kovil street, Erode TamilNadu -638001
Just like any other ecommerce website, you can create an account, add the items to cart, Make online payment and then order will be created.
On seeing the kind of response that we received from our customers, many people have started creating similar sounding pages/websites to attract customers. We are no way connected to them and we will not be responsible for any issues arising with them.
We operate under these two URL’s only,
www.shriyathecottonhouse.com
https://www.facebook.com/ShriyaTheCottonHouse
Note all sold out items can not be pre-ordered. Only when the stock is available with our manufacturer we can take pre-order. Pre-order item can take up to 15 days to dispatch.