Customer Help
Quick answers for ordering, payment, delivery and product questions. Keep your order ID ready when contacting us so we can assist faster.
How can we help?
Order support
Questions about an order, payment confirmation or dispatch? Share your order ID with our support team.
Delivery & tracking
Use the tracking information shared after dispatch. Delivery time begins after the order has been dispatched.
Product guidance
Check the product description, size chart, fabric details and dispatch note before placing your order.
Common purchase questions
How long will it take to receive my order?
Most ready items are dispatched within 2–4 business days. Some made-to-order or preorder products have a longer timeline clearly mentioned on the product page. Courier delivery time starts after dispatch and varies by location.
Is there an additional shipping charge?
Any applicable shipping charge is shown clearly in your cart or during checkout before payment. Please review the order total before placing the order.
What should I do if the parcel is tampered with?
Do not accept a visibly tampered parcel. For an eligible damage claim, record one continuous opening video from the unopened package through to the product and contact us within 24 hours.
How do I track my order?
Tracking details are shared after dispatch. You can also check your order information through your account. Tracking may take a short time to activate after the courier receives the parcel.
My payment was debited, but no order was generated. What should I do?
Do not make another payment immediately. Check your email and account for an order confirmation, then contact us with the payment reference, amount, date and your registered phone number. Never share your card PIN, UPI PIN or OTP.
Store & product questions
Can I purchase directly from a physical store?
Shriya The Cotton House primarily serves customers through our official website. Please contact us before planning a visit or assuming in-store availability.
How do I place an order?
Select a product, choose the available size or option, add it to your cart and complete payment through the secure website checkout. Orders are confirmed only through the website—please do not make payments through WhatsApp.
Are similar social-media pages or websites connected to you?
Use only links shared through our official website and verified social profiles. If you are unsure, contact us before paying or sharing personal information.
Can I preorder a sold-out item?
Only items displaying an active preorder or purchase option can be ordered. Availability and dispatch timelines are shown on the relevant product page.
Still need assistance?
Contact our support team with your order ID and a short description of the issue.
Email usCall 7603915151