Everything you need to know
Simple answers about products, sizes, orders, payments, delivery and damage claims.
Products & sizing
How do I choose the correct size?
Use the size chart shown on the product page and compare it with the measurements of a similar garment that fits you comfortably. Do not select only by your usual size label, as measurements can vary by style.
Will the colour look exactly the same as my screen?
We aim to represent colours accurately, but small differences can occur due to lighting, photography and individual screen settings. Minor colour or brightness variation is not considered damage.
Why do block prints or Kalamkari products have small irregularities?
Handmade printing can naturally include slight overlaps, print variations, small marks or irregularities. These are characteristics of the process and are not treated as manufacturing damage.
How should I care for my garment?
Follow the washing instructions shown on the product page or garment label. Wash delicate and naturally dyed garments separately and avoid soaking unless the care instructions specifically allow it.
Can a sold-out product be restocked?
Restocks depend on fabric and production availability. If an item becomes available, it will appear on the website. A sold-out item can be ordered only when an active purchase or preorder option is displayed.
Orders & payments
How can I place an order safely?
Place orders only through shriyathecottonhouse.com and complete payment through the website checkout. We do not ask customers to pay through WhatsApp.
Can I cancel or change my order after placing it?
Order cancellations are not accepted. Please verify the product, size, address and contact details carefully before completing payment.
My money was debited but I cannot see an order. Should I pay again?
No—please first check your email and account for confirmation. Contact support with the payment reference, date, amount and registered phone number. Never share your UPI PIN, card PIN or OTP.
Do you offer Cash on Delivery?
Cash on Delivery is not currently offered. Available online payment methods are displayed securely during checkout.
Dispatch, delivery & returns
When will my order be dispatched?
Ready items are generally dispatched in 2–4 business days. Preorder or made-to-order items follow the timeline stated on their product page.
Where can I find tracking details?
Tracking is shared after dispatch and may take a short time to become active. Keep your order ID available if you contact support.
Can I return an item because of size, fit or preference?
No. Returns are accepted only for eligible damage claims that meet the published Return & Refund Policy. Please review the size chart, product details and policy before ordering.
What evidence is required for a damage claim?
A single continuous video showing the unopened parcel and the complete opening process is mandatory. Email us within 24 hours of delivery with the order ID, video and damage details.
Couldn’t find your answer?
Our customer-help page has more guidance, or you can contact the team directly.
Visit Customer HelpEmail support